Shipping & Returns

SHIPPING

Shipping will either go UPS, Purolator, Canpar or Canada Post, unless express options are requested. If you have questions about shipping please email info@xactskateshop.com

Import Taxes and Duties
Prices are tax-exclusive: Prices shown do not include taxes or duties.

Canada: Taxes (like GST or PST or HST) will be collected at checkout, depending on your location.

Other countries: You are responsible for paying all import taxes and duties upon receipt of your order, according to your local customs rules.

No assistance from Xact: Xact does not help with customs, taxes, or duties after the order is shipped.

Refusal to pay:

If you refuse to pay import fees and the package is abandoned, no refund will be issued.

If the package is returned, any refund will have shipping costs deducted.

Tracking and Delivery
Tracking available: A tracking link is provided via email.

Customer responsibilities:

Provide an accurate and secure shipping address.

Track your package and be available to receive it if needed.

Returned shipments:

If the order is marked “Returned to Sender”, Xact will deduct the return shipping cost before issuing a refund.

If you still want the item, you’ll need to place a new order.

Takeaway
Xact places full responsibility on the customer for:

Handling import taxes and customs duties

Ensuring successful delivery by monitoring tracking and being available to receive the package

Failure to comply with these responsibilities can result in loss of your order or partial refunds only.

RETURNS POLICY

RETURNS

You can return a product within 10 days as long as it has not been used. Just email info@xactskateshop.com and let us know what the problem is or why you would like to return the product. If it is a sizing issue for a helmet and you have already tried all of the other sizing liners in the box we may be able to simply send you the correct sizing liner and save you some money on shipping the helmet back to us. Make sure to ask for an RA#. We will email you back with an RA# and then you just send the product to the address below. (you pay for shipping and we suggest you get a tracking # so you can track the package). When we receive the product we will refund you the amount of the original purchase (EXCEPT SHIPPING FEES). Some returns may be subject to a 25% restocking fee.

WARRANTY

All products are warranted for 90 days from the date of purchase to be free of manufacturer’s defects. This only applies to the original owner and must be accompanied by a sales receipt as proof of purchase. This warranty does not apply to damage resulting from impact, misuse, abuse, accident, negligence or normal wear and tear. If you feel your product has a manufacturer defect you should email info@xactperformance.com with pictures and an explanation of what is wrong. We will reply to your email with a RA#. When you have the RA# send the product to the address below. If the product has a manufacturer defect we will send you a new product. If the product does not have a manufacturer defect you will need to pay for shipping for us to return the product to you.