{"id":30244,"date":"2020-08-26T11:09:07","date_gmt":"2020-08-26T15:09:07","guid":{"rendered":"http:\/\/xactskateshop.com\/expedition-et-retours\/"},"modified":"2025-05-08T16:57:47","modified_gmt":"2025-05-08T20:57:47","slug":"expedition-et-retours","status":"publish","type":"page","link":"https:\/\/xactskateshop.com\/fr\/expedition-et-retours\/","title":{"rendered":"Exp\u00e9dition et retours"},"content":{"rendered":"\t\t
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nos politiques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Exp\u00e9dition et retours<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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EXP\u00c9DITION<\/h3>

L’exp\u00e9dition se fera soit par UPS, Purolator, Canpar ou Postes Canada, \u00e0 moins que des options express soient demand\u00e9es. Si vous avez des questions concernant l’exp\u00e9dition, veuillez envoyer un courriel \u00e0 info@xactskateshop.com<\/a>.<\/p>

Taxes \u00e0 l’importation et droits de douane<\/strong>
Les prix sont hors taxes : Les prix indiqu\u00e9s n’incluent pas les taxes ou les droits de douane.<\/p>

Canada : Les taxes (comme la TPS ou la TVP ou la TVH) seront per\u00e7ues au moment du paiement, en fonction de votre situation g\u00e9ographique.<\/p>

Autres pays : Vous \u00eates responsable du paiement de toutes les taxes d’importation et des droits de douane \u00e0 la r\u00e9ception de votre commande, conform\u00e9ment aux r\u00e8gles douani\u00e8res locales.<\/p>

Aucune assistance de la part de Xact : Xact n’apporte aucune aide en mati\u00e8re de douane, de taxes ou de droits de douane apr\u00e8s l’exp\u00e9dition de la commande.<\/p>

Refus de paiement :<\/strong><\/p>

Si vous refusez de payer les frais d’importation et que le colis est abandonn\u00e9, aucun remboursement ne sera effectu\u00e9.<\/p>

Si le colis est renvoy\u00e9, les frais d’exp\u00e9dition seront d\u00e9duits de tout remboursement.<\/p>

Suivi et livraison<\/strong>
Suivi disponible : Un lien de suivi est fourni par courriel.<\/p>

Responsabilit\u00e9s du client :<\/strong><\/p>

Fournissez une adresse de livraison pr\u00e9cise et s\u00e9curis\u00e9e.<\/p>

Suivez votre colis et soyez disponible pour le recevoir si n\u00e9cessaire.<\/p>

Envois retourn\u00e9s :<\/strong><\/p>

Si la commande porte la mention “Retour \u00e0 l’exp\u00e9diteur”, Xact d\u00e9duira les frais de retour avant de proc\u00e9der au remboursement.<\/p>

Si vous souhaitez toujours l’article, vous devrez passer une nouvelle commande.<\/p>

\u00c0 emporter<\/strong>
Xact fait porter au client l’enti\u00e8re responsabilit\u00e9 de.. :<\/p>

Gestion des taxes \u00e0 l’importation et des droits de douane<\/p>

Assurer une livraison r\u00e9ussie en contr\u00f4lant le suivi et en \u00e9tant disponible pour recevoir le colis.<\/p>

Le non-respect de ces responsabilit\u00e9s peut entra\u00eener la perte de votre commande ou des remboursements partiels uniquement.<\/p>

<\/p>

POLITIQUE DE RETOUR<\/h3>

RETOURS<\/h4>

Vous pouvez retourner un produit dans les 10 jours \u00e0 condition qu’il n’ait pas \u00e9t\u00e9 utilis\u00e9. Il vous suffit d’envoyer un courriel \u00e0 info@xactskateshop.com<\/a> et de nous indiquer le probl\u00e8me ou la raison pour laquelle vous souhaitez renvoyer le produit. S’il s’agit d’un probl\u00e8me de taille de casque et que vous avez d\u00e9j\u00e0 essay\u00e9 toutes les autres doublures de la bo\u00eete, nous pourrons peut-\u00eatre simplement vous envoyer la doublure de la bonne taille et vous faire \u00e9conomiser de l’argent sur l’exp\u00e9dition du casque. N’oubliez pas de demander un num\u00e9ro d’autorisation de retour. Nous vous enverrons un num\u00e9ro d’autorisation de retour par courrier \u00e9lectronique et vous n’aurez plus qu’\u00e0 envoyer le produit \u00e0 l’adresse ci-dessous. (vous payez les frais d’exp\u00e9dition et nous vous conseillons d’obtenir un num\u00e9ro de suivi afin de pouvoir suivre le colis). Lorsque nous recevrons le produit, nous vous rembourserons le montant de l’achat initial (\u00e0 l’exception des frais d’exp\u00e9dition). Certains retours peuvent \u00eatre soumis \u00e0 des frais de restockage de 25 %.<\/p>

GARANTIE<\/h4>

Tous les produits sont garantis pendant 90 jours \u00e0 compter de la date d’achat contre les d\u00e9fauts de fabrication. Cette disposition ne s’applique qu’au propri\u00e9taire initial et doit \u00eatre accompagn\u00e9e d’un ticket de caisse comme preuve d’achat. Cette garantie ne s’applique pas aux dommages r\u00e9sultant d’un choc, d’une mauvaise utilisation, d’un abus, d’un accident, d’une n\u00e9gligence ou d’une usure normale. Si vous pensez que votre produit pr\u00e9sente un d\u00e9faut de fabrication, envoyez un courriel \u00e0 info@xactperformance.com<\/a> en joignant des photos et en expliquant ce qui ne va pas. Nous r\u00e9pondrons \u00e0 votre courriel en vous communiquant un num\u00e9ro d’autorisation de retour (RA#). Une fois que vous aurez re\u00e7u le num\u00e9ro d’autorisation de retour, envoyez le produit \u00e0 l’adresse ci-dessous. Si le produit pr\u00e9sente un d\u00e9faut de fabrication, nous vous enverrons un nouveau produit. Si le produit ne pr\u00e9sente pas de d\u00e9faut de fabrication, vous devrez payer les frais d’exp\u00e9dition pour que nous puissions vous renvoyer le produit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

nos politiques EXP\u00c9DITION L’exp\u00e9dition se fera soit par UPS, Purolator, Canpar ou Postes Canada, \u00e0 moins que des options express soient demand\u00e9es. Si vous avez des questions concernant l’exp\u00e9dition, veuillez envoyer un courriel \u00e0 info@xactskateshop.com. Taxes \u00e0 l’importation et droits de douaneLes prix sont hors taxes : Les prix indiqu\u00e9s n’incluent pas les taxes ou […]<\/p>\n","protected":false},"author":2,"featured_media":27556,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-30244","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nExp\u00e9dition et retours - Xact Skate Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xactskateshop.com\/fr\/expedition-et-retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exp\u00e9dition et retours - Xact Skate Shop\" \/>\n<meta property=\"og:description\" content=\"nos politiques EXP\u00c9DITION L’exp\u00e9dition se fera soit par UPS, Purolator, Canpar ou Postes Canada, \u00e0 moins que des options express soient demand\u00e9es. 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